Questions, answered
Frequently asked questions.
Straight answers about delivery, payment, gifting and meal handling.
Does dinner arrive hot?
No. Unless a product explicitly states otherwise, it is shipped cold or frozen with product-specific storage and reheating instructions.
How is delivery eligibility decided?
The recipient ZIP is checked against enabled zones, exclusions, cutoffs, capacity and current inventory.
Can I send a gift?
Yes. Checkout supports separate buyer and recipient details plus an optional gift note.
Where do I see shipping updates?
Use order tracking with the buyer email and order number. Carrier links appear after fulfillment provides them.
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