Policy draft
Returns and refunds.
Draft handling rules for perishable food, damaged shipments, cancellations and payment refunds.
Review required before launch.
This operational draft is not a substitute for review by qualified legal, tax or food-safety counsel.
Perishable products
Food products generally cannot be returned. The final policy must define evidence, notification windows and remedies for damage, temperature excursions, missing items or carrier loss.
Cancellations
Cancellation availability depends on payment status, fulfillment submission and production cutoff. Admin status transitions preserve an audit trail.
Refunds
Approved refunds must be issued through the payment provider and reconciled back to the order by webhook or an authorized administrative workflow.